SMG measures the customer experience at the unit level. We provide everyone
from the CEO to the unit managers with actionable data and comparative
metrics on their performance.
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| “SMG’s immediate and continuous reporting of our customers’ experience enables us to identify exactly where we are succeeding and where we can make improvements to make the experience even more enjoyable.” |
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Charlie Moore
Director of Sales,
Service & Support
Borders Group, Inc. |
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800.764.0439