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Resources
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Customer Loyalty Manager™ online tour
SMG's Corporate Brochure
Service Management Forum information (when available)
“Five Things We Learned from Talking to 100 Million People”
“Why Satisfied Customers Defect”
Harvard Business Review
“Listening to the Customer”
Sloan Management Review
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Service Management Group
210 West 19th Terrace
Kansas City, MO 64108
P:    800.764.0439
F:    816.448.4599
E:    info@servicemanagement.com
 
Service Management Group
500 Chiswick High Road
London W4 5RG
P:    +44 (0) 20.8956.2266
F:    +44 (0) 20.8956.2265
E:    info@servicemanagement.com
   800.764.0439
  © Service Management Group, Inc. All rights reserved.  info@servicemanagement.com